CANCELLATION POLICY:

Xiologics orders booked through online can be cancelled either partially or fully within 24 hours of the order time. No cancellation will be accepted after the expiry of 24 hours of the order and in such cases no refund will be made.

REFUND POLICY:

The amount debited towards cancelled orders will be credited back to the same account that was used to book the order. The refund process will start only after the amount has been realized at our end. This may vary from card to card and bank to bank. Customers who have not received their refund amount after the expiry of 1 month from the date of cancellation, may write to us with details such as Order No. Amount Debited, Cancellation details and Amount due.

RETURN POLICY:

Returns are not accepted as a matter of policy. However, you may return the order and claim full refund in the following circumstances:

1. Undue delay in delivery vis-a-vis the delivery date promised.
2. Delivery of products/services different from the one ordered.
3. Short delivery of products or services