At Xiologics, customer satisfaction is our priority. This Refund & Cancellation Policy outlines the terms under which refunds and cancellations are processed.
1. Order Cancellation
-
Before Shipment: Orders can be canceled within 24 hours of placement. To cancel, contact us at [info@xiologics.com].
-
After Shipment: Once an order has been shipped, it cannot be canceled. However, you may initiate a return upon delivery.
2. Return Policy
-
Eligibility: Items must be unused, in original packaging, and returned within 7 days of delivery.
-
Non-Returnable Items: Perishable goods, personalized items, and digital downloads are not eligible for return.
3. Refund Process
-
Initiation: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
-
Timeline: If approved, refunds will be processed to the original payment method within 3 to 7 business days.
4. Shipping Costs
-
Customer Responsibility: Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.
-
Non-Refundable: Original shipping charges are non-refundable.
For assistance with cancellations or returns, please contact our support team at [info@xiologics.com].
